Terribly rude front desk girl. They told us they were too busy to guarantee they would even look at the car, then their partner dealership called asking if they needs help and they said no. Service reps didn’t try to look up our warranty or rental until we asked three times and tried to say that if there was a leak it was probably because we hit something while driving. Not sure they’ve ever heard of customer service out here.
Car broke down on Friday. Towed into service on Friday night. Did diddly squat on Saturday (1/2 service crew). Diagnosed on Monday, but needed part (again 1/2 service crew). Got part and I get the car back at 1:30 on Tuesday. Not like anyone broke their butt to get this done as would have been done “up the island”. Car works fine…thank you. Attention and diligence, unacceptable.
Great customer service! I didn’t buy my car from there because I’m from out of town but when I needed a bit of help getting the top of my jeep wrangler up/down, they were more than happy to help. Of course I paid for the service, but I got service with a smile and they were very patient while teaching me! Definitely going back if I ever need help with my car while I’m out east.
Due to extremely poor service and lack of expected professionalism, we will greatly reconsider prior using this location or suggesting it to others.
Do NOT go here, way overpriced. 🙁 ripped off for just an oil change
Gabe is sleazy, dishonest, and gives car salesmen a bad name. I’m willing to modify and update my review once Storms refunds the money he effectively stole from us.
What a terrible experience. Do not deal with these people. I have leased 4 jeep/Chryslers in the last three years. I have delt with another dealer for 3 of them and I’m sorry that I bought the 4th from Storm motors. The salesman was nice enough. The finance guy Jerry (I think that was his name ) is a giant dishonest sleaze ball. The GM was supposed to call me back on 3 different occasions and never did. I finally had to make a credit card claim. I guess they do not believe in repeat business. There are plenty of other dealerships. Save yourself the headache.
Worst costumer service and experience I have ever had. Never recommending them!!!! Terrible inventory!!!
I called to inquire about fixing my antenna on my car. I filled out a form online to schedule an appointment. They emailed me back and scheduled me for the end of the week. When I inquired about how much it would cost to fix such a minor thing on the car they said no matter what is wrong with the car I would be charged a flat fee of 110.00 THEN they would charge me labor and parts. When I told them I would have to shop around the girl was incredibly rude on the phone and said “you do that”! Literally. I said…”GLADLY”
Got 2 recommendations that they were good. Had a sensor issue with my car from day 1. Made appointment with them, left my car until they had the part. Two days after getting my car back. My engine died. Then a week later it died again. I called to let them know what happened but customer service rep hasn’t called me back it’s been 3-4 business days.
Terrific car. Great inventory. Amazing service. Good and efficient deal (no games). Competent, but business-like salesperson.
If there was a way for me to go back and return my car from this place I would! The car isn’t the issue, it’s the service! I traded in my lease, was told that Tower Ford will pay off the remaining 2 payments. Unfortunately Tower Ford had not paid off my original lease, and I have been reported me to the credit bureau! This has been the worst experience ever! I will never recommend Tower Ford to anyone!
Horrible experience. Do not ever go buy from them. Very dishonest with the price. They even try to cheat on the tax rate telling me different dealers gets to assign different tax rate to charge to customer. Whimy the salesman is total scam. Zero star.
Got a great deal on a lease but the dealership is run down & the service department looks like a prison holding cell.
Multiple requests for warranty service. Each one has been denied. Not a fan.
Horrible dealership would recommend going elsewhere for a Ford.Communication with this establishment is non-existent.They never return you phone calls or emails
The fact that it took 25 days to get my car back to a serviceable condition was very dismaying, but the staff did keep me informed about developments along the way and obtained the necessary parts. I was just glad that they were able to salvage my eleven year old vehicle!
Very terrible service! I make an appointment with them for the recall service. My appointment is 08:00 am, now it is almost 11:00am, my car is still at the parking lot. Nobody do any service with my car. I ask the front desk when my car can get service. The staff at front desk just play his cellphone and tell me he will call me when it’s done. Don’t use their service any more. It’s not first in first service.